GENERAL TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS
GENERAL TERMS AND CONDITIONS FOR PURCHASE OF GOODS FROM THE ONLINE STORE

These General Terms and Conditions regulate the relationship between the Seller and the Buyer when concluding transactions for the purchase and sale of goods through the Seller’s online store.

I. GENERAL PROVISIONS

The Seller is "KSPRINT LTD" with VAT BG208113055, headquartered at: 8260 Tsarevo, Georgi Sava Rakovski 2.
The Buyer is any adult natural person or legal entity who has entered as a guest or registered in the Seller’s online store and wishes to purchase goods from the Seller.
The Seller is obliged to ship the goods only under the terms of these General Terms and Conditions (GTC). Some clauses in these GTC apply exclusively to consumers under the Consumer Protection Act and the Act on the Supply of Digital Content and Digital Services and for the sale of goods, and do not apply to Buyers who are legal entities or individuals using the purchased products for their commercial or professional activity. Such clauses are explicitly stated to apply only to consumers who use the goods for purposes other than commercial or professional activity. All other clauses apply to every Buyer regardless of their status.
Upon purchase, the Buyer provides the Seller with the necessary data to conclude the sales contract, namely full name, delivery address, email, phone number, delivery and payment method.

II. CONCLUSION OF THE PURCHASE CONTRACT AND DELIVERY OF THE PURCHASED GOODS

  1. Before the Client is bound by a contract or an offer to conclude a contract, including a distance contract or a contract outside the commercial premises, the Seller shall provide the Client with all legally required information clearly and understandably, unless such information is obvious from the context or the nature of the goods. This information includes, but is not limited to, a description of the main characteristics and an image of each product, the sales price including VAT, and details on payment and delivery methods.
    The Seller and Buyer conclude a valid purchase contract after the Buyer has followed the online ordering procedure and finalized the order. Upon finalizing the order, the Buyer receives an order confirmation via the provided email or phone, after which the Seller ships the goods to the Buyer’s specified address. The contract is considered concluded at the moment the Buyer pays the price by the chosen method and to the chosen address.
    The Seller reserves the right to refuse to process an order even after sending the confirmation, refunding any amounts paid. The Seller may refuse processing if there are reasonable doubts about the authenticity of the order, if the ordered product is temporarily out of stock, if the order is placed from or to an address outside the territory of Bulgaria, or due to other technical reasons.

  2. To purchase a product, the Buyer must select the desired product from the Seller’s catalog and provide the necessary data for contract conclusion (name, delivery address, email, phone number, delivery and payment method). By doing so, the Buyer confirms acceptance of these GTC and confirms the order.

  3. In case of incorrect data (delivery address, phone) or absence of the Buyer at the address, or if delivery fails for reasons beyond the Seller’s control, the goods will be returned and kept in the Seller’s warehouse. Goods are not reserved for the Buyer unless prepaid. Prepaid goods are kept for 15 days from return; if not collected within this period, the Seller refunds the payment. Additional delivery costs for a repeated delivery attempt are borne by the Buyer.

  4. After order confirmation and receipt of payment, the Seller commits to deliver the product within the agreed timeframe, which depends on courier workload and product availability.

  5. All orders depend on product availability. The Seller does not guarantee that goods listed as available are not sold out. In case of delivery difficulties or lack of stock, the Seller may offer substitutes of equal or higher quality and value. If the Buyer refuses substitutes, the order will be canceled. If the Buyer insists on the specific product, parties may agree on a longer delivery timeframe. Product colors may vary due to display differences, for which the Seller is not responsible.

III. PRICE, DELIVERY, AND PAYMENT METHODS

  1. Payment methods: cash on delivery or other agreed methods.

  2. Prices include VAT.

  3. Deliveries are made by courier within up to 3 working days for available stock unless otherwise agreed. Force majeure (delays, bad weather, strikes, emergencies) may delay delivery without Seller liability. Delivery cost is calculated at order finalization; free delivery conditions are applied as stated.

IV. INSPECTION, RIGHT OF WITHDRAWAL, WARRANTY

  1. Upon delivery, the Buyer can inspect goods for defects. If no complaints are made, the goods are deemed accepted.

  2. Where applicable, the Buyer has 14 days to exercise the right of withdrawal by returning goods to the Seller’s address at their own cost, in original condition, unused, with intact packaging and all accompanying documents (invoice, receipt, protocol, etc.). Transport costs are borne by the Buyer.
    The right of withdrawal under Art. 50 of the Consumer Protection Act does not apply to Buyers using products for commercial/professional purposes, nor to legal entities. It also does not apply to:

  • Services fully performed with prior consent and acknowledgment of loss of withdrawal right;

  • Goods with price fluctuations on financial markets;

  • Custom-made or personalized goods;

  • Goods liable to deteriorate or expire quickly;

  • Sealed goods unsealed after delivery affecting hygiene or health;

  • Contracts concluded at public auctions.

Returned goods must be in commercial condition allowing resale as new. The Seller may refuse the withdrawal or charge costs for restoring commercial condition. Under Art. 55(4), consumers are liable for reduced value caused by testing beyond necessity.

  1. Warranty applies according to the relevant provisions of the Contracts and Obligations Act, the Act on the Supply of Digital Content and Digital Services, or the Consumer Protection Act, whichever applies. Complaints are accepted daily at the Seller’s address.

V. FINAL CLAUSES

  1. The Seller is the data controller and guarantees confidentiality of the Buyer’s data. Disclosure is possible only under legal procedures. Data is processed and stored to fulfill the contract and is retained and deleted according to applicable laws. More details are in the Seller’s Privacy Policy on the website.

  2. Cookies are small text files stored on devices during website visits to improve user experience. Cookies are not used to store personal data or disclose information to third parties. Detailed cookie information is on the Seller’s site.

  3. The Seller respects intellectual property rights but does not guarantee uninterrupted or error-free website access beyond its control. Services created remain the Seller’s copyright; unauthorized use is subject to legal sanctions.

  4. Neither party is liable for failure to perform obligations due to force majeure. The party affected must notify the other immediately and take measures to mitigate consequences.

  5. The Seller may amend these GTC anytime and publish changes on the website with visible notification.

  6. In disputes, the Buyer may contact the local alternative dispute resolution (ADR) body if direct resolution fails. The ADR body for Bulgaria is:
    General Conciliation Commission at the Consumer Protection Commission, Sofia, Slavykov Sq. 4A.

  7. These GTC comply with Bulgarian law. Unregulated issues are governed by current Bulgarian legislation; disputes fall under Bulgarian courts’ jurisdiction.

Contact for Consumer Protection and Data Protection Authorities:

Commission for Personal Data Protection:
Sofia, Ivan Evstatiev Geshov St. 15
Phone: +359 (02) 940 20 46, +359 (02) 940 36 46
Email: kzld@government.bg, kzld@cpdp.bg
Website: www.cpdp.bg

Consumer Protection Commission:
Sofia, Slavykov Sq. 4A, floors 3,4 and 6
Phone: +359 (02) 980 25 24, +359 (02) 988 42 18
Hotline: 0700 111 22
Website: www.kzp.bg

Annex 1 – Standard Form for Exercising the Right of Withdrawal

(Fill in and send only if you wish to withdraw from the contract)

  • To: KSPRINT LTD, VAT BG208113055, 8260 Tsarevo, Georgi Sava Rakovski 2

  • I/We hereby notify that I/we withdraw from the contract for the purchase of the following goods / provision of the following service:

  • Ordered on / Received on:

  • Name of consumer(s):

  • Address of consumer(s):

  • Signature (only if this form is on paper):

  • Date:
    (Delete as appropriate)

Annex 2 – Information on Exercising the Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires 14 days from the day you or a third party other than the carrier takes possession of the goods.
To exercise your right of withdrawal, you must inform us via the contact details on the website with a clear statement of your decision to withdraw.
You may use the attached model withdrawal form but it is not obligatory. If you use the online withdrawal form, we will promptly send you an acknowledgement of receipt.
To meet the withdrawal deadline, it is sufficient to send your communication before the withdrawal period expires.
Upon withdrawal, we will refund all payments received from you without undue delay and no later than 14 days after we receive your notice of withdrawal and the goods.